After Meeting with a Competitor, Minnesota Taxpayer Decides to Hire The Tax Lady

Posted 6/8/2009 1:42:03 PM

Mr. Connell of Champlin, MN had been trying to resolve his tax debts for years before reaching out to our law firm for help. At one point, he had hired a competitor, but was quickly disappointed in their services.

“They not only dropped the ball, they buried it in the mud,” recalls Mr. Connell. “After waiting on hold for 55 minutes and voicing my displeasure, I was rudely told that it was an 800 number so I wasn’t paying for the call. They did not even care about the time I had wasted waiting on hold.”

“During a face-to-face meeting with a representative, I was told never to deal with a law firm like Ms. Deutch’s, as you can only ever talk to someone on the phone,” continued Mr. Connell. “However, even with in-person meetings, the other company’s service was very poor.”

After unsuccessfully dealing with the competitor, Mr. Connell called our law firm and began the process of resolving his IRS back tax liabilities.

“Mr. Connell retained our firm to negotiate an Installment Agreement with the IRS,” notes attorney Ryan Carrere. “As we were preparing the case for negotiation, Mr. Connell’s financial circumstances changed for the worse. After reviewing the option of Currently Not Collectible with Mr. Connell, he agreed that it was his best option given his finances. I then presented a statement to the IRS demonstrating that Mr. Connell was unable to make any payments on the tax debt. After reviewing some supporting documentation, the IRS agreed and placed Mr. Connell into Currently Not Collectible status. Mr. Connell will not be required to make any payments to the IRS and will not be subject to any collection activity unless his financial situation improves.”

“Roni Deutch’s staff made one promise,” continued Connell. “That they would do their best. I promised that I would follow their instructions and be honest. We both kept our promises. At no time was there ever a word said about additional or increased fees. Every representative was outstanding, helpful, and understanding. The attorneys had no attitude at all, and that is rare in a world of empty suits.”